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Call Recording Notice

This notice sets out how Navillus, a trading name of Navillus Strategies Ltd. (We, Our, or Us) use recordings of your telephone and video conference calls with Us.

  1. Purpose

    1. This notice sets out how Navillus, a trading name of Navillus Strategies Ltd. (We, Our, or Us) use recordings of your telephone and video conference calls with Us.
    2. The data controller in respect of this notice is Navillus Strategies Ltd.
    3. We will make reasonable efforts to inform you that your telephone or and video conference call with Us may be recorded and purposes such a recording may be used for. Generally this will be provided by way of a pre-recorded message before you join a telephone call with Us or you will be notified by an on-screen prompt where you speak to Us by video conference.

  2. Calls Recorded

    We collect all external incoming calls and all external outgoing calls.

  3. Why we record your calls

    We record recordings of your telephone and video conference calls with Us for the purposes and legal bases set out in the table below:

    Purpose Legal Basis
    To improve the quality of your interactions with Us. Our legitimate interests to identify areas of service that can be improved or to develop new products or services
    To establish facts in relation to your telephone and video conference conversations with Us Our legitimate interests to keep a record of verbal transactions and agreements.
    To gather examples of customer interactions to train Our staff Our legitimate interests to gather training material for new or existing staff.
    To maintain records of complaints. Our legitimate interests to manage and deal with your complaints expeditiously.

  4. Retention And Storage

    1. We retain recordings of your telephone calls with Us for up to 12 months.
    2. We retain recordings of your video conference calls with Us for up to 12 months.
    3. In some instances We may retain your recordings of your telephone or video conference calls with Us for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect to our relationship with you or the organisation you represent.

  5. Requesting Recordings

    1. You have the right to ask Us for a copy of any recordings of your own telephone or video conference calls held by Us (where such recordings are held) at any time. We will provide your recordings in response to your request free of charge.
    2. To request a copy of your call recordings, please contact Us at enquiries@method-it.co.uk.

  6. Further Information

    1. For further information about how we process personal data other than your telephone or video conference recordings, please consult our Privacy Policy .
    2. We may change this Call Recording Notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend that you check this page regularly to keep up to date.